I will be your remote customer support agent

I have experience working as a helpdesk and customer support agent. I will help you with managing any customer compliants, queries.

1. Logging and assigning issue in the CRM/Service/Helpdesk System
2. Resolving and closing tickets raised via your CRM system.
3. Monitor customer complaints on social media and reach out to provide assistance
4. Providing advice on purchasing products or services
5. Answering client or customer questions about properly using or accessing a product or service
6. Taking or processing orders for a product or service
7. Listening to customer or client complaints or concerns and working to resolve their issues
8. Report product malfunctions to the relevant team
9. Generate daily reports
10. Train new agents

Please discuss any tasks that not included here that you may need to be handled before purchasing.

Looking forward to working with you.

Gladys